Answers about orders, shipping, returns, and product documentation.
Each weekday, within 24 hours of confirming your payment, your shipping label will be printed and you’ll receive an email with your tracking number. Orders placed after 2 pm PST Friday ship the following week; tracking typically goes out at the start of that week, depending on processing times.
Please use the site contact form for any issues (missing items, damage, etc.). Include your name, email, order number, and the details. We typically respond within 24–48 hours and will get it resolved quickly.
If an item in your order is backlogged, we’ll place the order on hold until the product arrives—then ship immediately.
In-stock items are usually shipped the same day and usually delivered within 2 days.
Expect seasonal delays (holidays) for First Class/Priority; Express is rarely delayed. Use your tracking number for real-time updates or enroll in USPS Informed Delivery.
Unopened, unused bottles are accepted within 10 days of receipt. We cannot resell returned products, so please initiate any change-of-mind returns within that window.
Yes. COAs are available on each product page.
Please contact us through the site for a direct consultation.
